Do you want to excel in customer service and sales?

Experience fantastic customer interactions, work with the latest AI technology, and have the opportunity to develop and grow in your role? Then you should apply to us at Releasy!

About the position

As a customer service representative at Releasy, you will:

• Represent Releasy and our client Telia, one of Sweden's most successful companies in the IT and telecommunications industry.
• Be the primary contact point for customers via phone. Other communication channels such as chat and email may occur.
• Handle customer inquiries and resolve any issues with a focus on meeting customer needs.
• Actively work with upselling and deliver solutions that make a difference for the customer.
• Focus on service and support, including administration and billing inquiries regarding our customers' services and subscriptions.
• Provide accurate information about products/services and guide customers through various processes.
• Actively work to ensure high customer satisfaction and create memorable experiences for our customers.

To ensure you receive a good introduction to the job, the employment begins with 30 days of training combined with practical work. It is a constantly learning and developing environment where you will learn new things and grow over time.

Qualifications and skills

• High school diploma
• Fluent Swedish in speech and writing
• Good knowledge of English both verbally and in writing
• Good computer and system skills
• Strong communication skills
• Previous experience in customer service or sales is an advantage

We are looking for someone who is self-driven and has a passion for delivering first-class customer service. You are motivated by working towards goals and strive to achieve excellent results, with a strong motivation for upselling. You have a natural ability to foresee problems and find practical solutions. Additionally, you can handle stress and quickly adapt to new situations in your daily work environment.

Application and process

Are you the one we are looking for? Submit your application today! Applications are processed continuously, which means the role may be filled before the application deadline.

At Releasy, it is important that each application is handled fairly and objectively. To ensure that we recruit the right employees, we use a structured recruitment process.

The process begins with selection questions where we ensure that the basic requirements for the position are met. You will then receive an invitation for a background check, which you will retrieve and review before deciding whether to share it with the recruiter. Automated systems may be involved in the process, but all decisions are made by people. We conduct background checks to ensure a safe and fair recruitment process. It is part of our quality work and helps us create a safe working environment for both our customers and employees.

If you proceed in the process, you will be invited to tests and interviews, where we focus on evaluating your skills and potential to succeed in the role. We also conduct digital reference checks to verify previous experiences and gain a broader picture of your work capacity.

If you have questions about the position, please contact the responsible recruiter at: [email protected]

We handle our recruitment internally and kindly ask recruitment agencies not to contact us.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecommunications, media, e-commerce, travel, and public services. Releasy takes care of its clients' customer service and sales across all channels, such as social media, chat, email, and phone. Releasy operates in Sweden, Norway, and Finland with approximately 1800 employees.